Job Description
Join our award-winning team as a Remote Customer Service Representative and become the voice of our Washington-based clients! We're seeking passionate professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and the flexibility to thrive while serving local communities across the Evergreen State.
Why Work With Us?
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Paid time off and holidays
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions for Washington-based clients
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics for resolution time and customer satisfaction
- Participate in quarterly training on new products and service protocols
- Support local community initiatives organized by our Washington outreach team
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Excellent written and verbal communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Reliable high-speed internet and dedicated home office space
- Ability to work independently while collaborating with remote teams
- Available to work flexible shifts including evenings/weekends
- Washington state residency required