Job Description
Join our dynamic team at Global Connect Solutions for an exclusive hiring event targeting night shift call center professionals in San Jose! We're seeking dedicated individuals to deliver exceptional customer service in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in the heart of Silicon Valley. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, troubleshoot issues, and escalate complex cases
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency with typing 35+ WPM
- Customer service mindset with patience and resilience
- Authorized to work in the United States
- Background check and drug screen required