Job Description
Join Austech Solutions Inc. as a Remote Customer Service Specialist and become the voice of our valued customers! We're seeking passionate individuals to deliver exceptional support from the comfort of their home office. This role offers the flexibility of remote work while being part of Austin's thriving tech community. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment. Apply today to start your journey with a company that values your expertise and work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex technical and billing issues using CRM systems and knowledge bases
- Collaborate with cross-functional teams to address escalated customer concerns
- Document interactions accurately and maintain detailed case records
- Contribute to process improvements and training material development
- Meet/exceed performance metrics including CSAT and resolution times
- Represent our Austin-based brand with integrity and enthusiasm
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM software (Salesforce, Zendesk) and MS Office Suite
- High-speed home internet and dedicated workspace
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Associate degree or equivalent technical certification preferred
- Austin, TX or New York metro area residency required