Job Description
Join Our Award-Winning Remote Team!
Apex Solutions Group is seeking passionate Customer Service Specialists to deliver exceptional experiences from home. As a leader in Milwaukee's tech support landscape, we offer competitive pay, comprehensive benefits, and a supportive virtual environment. If you're a natural problem-solver with excellent communication skills, this is your opportunity to grow with a company that values your contribution.
What We Offer:
- Industry-leading hourly wage with quarterly performance bonuses
- 100% remote work with flexible scheduling options
- Comprehensive health, dental, and vision insurance
- Professional development stipend and career advancement paths
- Home office equipment stipend and high-speed internet reimbursement
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in CRM system while meeting SLA targets
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities for premium service packages
- Participate in weekly training sessions to enhance product knowledge
- Maintain 99.5% call adherence and schedule compliance
- Contribute to process improvement initiatives through feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication in English
- Proficient with Windows OS and CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with strong attention to detail
- Quiet, dedicated home office space with reliable internet
- Must pass background check and drug screening
- Available to work flexible shifts including evenings/weekends