Job Description
Join San Diego Connect Solutions and become part of our award-winning remote customer service team! We're seeking passionate individuals to deliver exceptional support from the comfort of your San Diego home. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities while serving diverse clients across multiple industries.
Why Work With Us?
• Competitive hourly pay with performance incentives
• Full benefits package (health/dental/vision)
• Paid training and ongoing development
• Equipment stipend for home office setup
• Collaborative virtual team environment
Responsibilities
- Handle inbound/outbound calls via VoIP system for client accounts
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM software with attention to detail
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with team members via virtual channels for complex issues
- Participate in ongoing training programs to enhance product knowledge
- Uphold company standards for professionalism and compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years call center or customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Quiet, dedicated home office space with reliable internet
- Excellent communication skills in English (bilingual Spanish a plus)
- Ability to work flexible shifts including evenings/weekends
- Proven track record in meeting performance targets
- Must pass background check and drug screening