Job Description
Join our award-winning team as a Customer Service Representative in Jacksonville! We're urgently hiring for immediate roles with comprehensive paid training. No prior experience required – we'll equip you with all the tools to succeed. Enjoy competitive pay, full benefits, and opportunities for advancement in a supportive environment.
Why Join Us?
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Clear career path to leadership roles
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues efficiently
- Document interactions in CRM systems with accuracy
- Collaborate with teams to improve service processes
- Meet/exceed performance metrics for resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM tools)
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Must pass background check and drug screening