Job Description
Join ConnectSolutions as a Remote Customer Support Specialist and transform how we deliver exceptional service from the comfort of your home. We're seeking passionate individuals to become the voice of our brand, providing world-class support to customers across the nation. Enjoy the flexibility of remote work with full benefits, competitive compensation, and ongoing career development opportunities. Be part of an innovative team that values your contributions and invests in your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolutions
- Meet/exceed performance metrics including CSAT, AHT, and first-call resolution targets
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or remote environment
- Proficient with CRM platforms (Salesforce) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office workspace
- Ability to work flexible shifts including evenings/weekends as needed