Job Description
Launch your customer service career with ConnectFirst Solutions! We're seeking motivated Remote Entry-Level Call Center Agents to join our award-winning team. Enjoy the flexibility of working from home while delivering exceptional customer experiences. No prior experience required – we provide comprehensive training and career advancement opportunities. Join our inclusive culture focused on growth and work-life balance, serving clients across Cleveland, OH, and Pennsylvania regions.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution rates
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset