Job Description
Join our award-winning remote call center team and make a difference from the comfort of your home! ConnectCare Solutions is seeking motivated Night Shift Call Center Representatives to provide exceptional customer service across Fresno, CA and North Carolina regions. Enjoy competitive pay, comprehensive benefits, and a supportive virtual work environment. No commute required – just bring your dedication and professional attitude!
Responsibilities
- Handle inbound/outbound customer calls with empathy and efficiency
- Resolve billing, technical, and service inquiries using CRM systems
- Maintain accurate call documentation in compliance with company standards
- Meet/exceed performance metrics (handle time, resolution rate, CSAT)
- Collaborate with team leads on complex customer escalations
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication and active listening skills
- Strong problem-solving abilities with calm demeanor under pressure
- Proficient in Microsoft Office and CRM software (e.g., Salesforce)
- Reliable high-speed internet and quiet home workspace
- Ability to work independently during night shift hours (10 PM - 6 AM PST)