Job Description
Join Omaha Connect Solutions as a Remote Night Shift Call Center Agent and become part of our award-winning customer service team! We're seeking dedicated professionals to provide exceptional support from the comfort of their homes. This full-time night shift role offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, tech-driven environment.
Why Work With Us?
- Industry-leading training and certification programs
- Flexible remote work setup with provided equipment
- Health, dental, and vision insurance options
- 401(k) with company matching
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing
- Maintain detailed records of interactions in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team leads to improve service processes
- Adhere to strict confidentiality and compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal communication and active listening skills
- Ability to type 40+ WPM with 95% accuracy
- Reliable high-speed internet and quiet home workspace
- Flexible availability for night shifts (11 PM - 7 AM CST)
- Basic proficiency with Windows OS and Microsoft Office