Job Description
Join our award-winning remote call center team and deliver exceptional customer experiences from the comfort of your home! We're seeking dedicated Night Shift Specialists to support our Milwaukee-area clients with professionalism and care. Enjoy a supportive virtual environment, competitive benefits, and opportunities for career growth while serving diverse communities across Wisconsin and Illinois.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with remote teams to improve service delivery
- Adhere to HIPAA/FERPA compliance standards
- Participate in ongoing training and development
Qualifications
- 1+ years customer service or call center experience
- High school diploma or equivalent (college preferred)
- Quiet home office with reliable internet
- Strong typing (40+ WPM) and computer literacy
- Exceptional communication and problem-solving skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Background check and drug screen required