Job Description
Join our dynamic remote team as a Night Shift Customer Service Representative at NexusConnect Solutions! We're seeking empathetic professionals to deliver exceptional support to our diverse client base during evening hours. Enjoy the flexibility of working from home while contributing to our mission of customer excellence. This role includes competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM PST)
- Resolve billing, technical, and service-related issues with patience and professionalism
- Maintain detailed case documentation in CRM systems
- Collaborate with global support teams to ensure seamless customer experiences
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify process improvements for night shift operations
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Proven ability to work independently during night shift hours
- Exceptional communication and active listening skills
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- High-speed internet connection and quiet home office space
- Flexible availability to cover rotating weekend shifts
- Associate degree or equivalent technical certification preferred