Job Description
Join ConnectCare Solutions as a Remote Weekend Customer Service Representative and deliver exceptional support from the comfort of your home! We're seeking dedicated professionals to handle weekend shifts while supporting our clients across Florida and California. Enjoy competitive pay, flexible scheduling, and a supportive virtual team environment. This role is perfect for individuals seeking work-life balance without sacrificing career growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet weekly performance metrics for resolution times and customer satisfaction
- Stay updated on product knowledge and service protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Availability to work Saturdays and Sundays (8-hour shifts)