Job Description
Join our award-winning Sacramento call center team! We're urgently hiring motivated individuals for customer service roles with comprehensive PAID TRAINING. No experience required – we'll equip you with all skills needed to thrive. Enjoy competitive pay, benefits, and career growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication skills
- Ability to navigate multiple software systems
- Strong problem-solving and conflict resolution abilities
- Reliable attendance and punctuality
- Basic computer proficiency
- Pass background check and drug screening