Job Description
Join our award-winning customer experience team at Nexus Solutions, where your talent meets opportunity. We're seeking passionate professionals to elevate our service standards in the heart of Charlotte's booming tech corridor. Enjoy competitive compensation, comprehensive benefits, and a dynamic environment that values growth and innovation. Immediate openings available for motivated individuals ready to make an impact.
Responsibilities
- Handle 50+ inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Participate in continuous improvement initiatives
- Maintain thorough product knowledge across service lines
Qualifications
- 3+ years customer service/call center experience
- Proven track record in high-volume environments
- Proficient with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced settings
- High school diploma or equivalent (degree preferred)
- Positive attitude with conflict resolution expertise
- Availability to work flexible shifts (evenings/weekends)