Job Description
Are you a people-person with a knack for problem-solving?
We are looking for a dedicated Call Center Representative to join our thriving team in Virginia Beach. At Horizon Communications, we believe in connecting with our clients on a personal level. We offer a dynamic work environment where your voice matters, and we provide flexible work from home opportunities for eligible candidates.
In this role, you will serve as the face of our brand, managing high-volume inbound inquiries and resolving complex customer issues with empathy and efficiency. You will utilize state-of-the-art CRM tools to document interactions and ensure seamless service delivery.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling and remote work options.
- Continuous training and career advancement opportunities.
Ready to make an impact? Apply today!
Responsibilities
- Handle a high volume of inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve customer inquiries regarding products, services, and account status efficiently.
- Document all customer interactions and transactions accurately in the CRM database.
- Identify and escalate complex issues to the appropriate department or management team.
- Upsell products and services to existing customers to meet sales targets.
- Maintain a positive and professional demeanor during high-pressure situations.
- Participate in weekly training sessions to stay updated on product knowledge and policy changes.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Excellent verbal communication and active listening skills.
- Proficiency with computer systems, CRM software, and Microsoft Office Suite.
- Ability to type 35+ WPM accurately.
- Must have a quiet, distraction-free home office setup for remote work.
- Reliable high-speed internet and a backup power source are required.