Job Description
Join our award-winning customer experience team as a Senior Chat Support Specialist at TechSolve Inc. in Columbus, OH! We're seeking a tech-savvy and empathetic professional to deliver exceptional real-time support through our digital channels. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Responsibilities
- Provide prompt, accurate, and personalized support via live chat for technical inquiries and product troubleshooting
- Collaborate with cross-functional teams to resolve complex customer issues efficiently
- Document all interactions and maintain detailed case histories in CRM systems
- Identify trends in customer feedback to contribute to product improvements
- Maintain high CSAT scores and response time metrics
- Train junior support staff on chat protocols and best practices
Qualifications
- 3+ years of experience in digital customer support (chat/email preferred)
- Proficiency with Zendesk, Intercom, or similar support platforms
- Exceptional written communication and problem-solving skills
- Ability to multitask in fast-paced environments with empathy
- High school diploma; associate's degree in business or tech preferred
- Experience with SaaS products or software troubleshooting
- Availability for flexible shifts including weekends