Job Description
Join TechFlow Solutions as a Senior Chat Support Specialist and become the frontline hero for our global clients! We're urgently hiring talented communicators in Austin to deliver exceptional remote customer experiences through live chat platforms. This fully remote role offers competitive compensation, flexible scheduling, and opportunities for career growth within our dynamic tech team.
As a key member of our Customer Experience Division, you'll resolve technical inquiries, troubleshoot software issues, and build lasting client relationships – all from the comfort of your home office. We provide comprehensive training, cutting-edge tools, and a supportive virtual environment designed for success.
Responsibilities
- Deliver real-time technical support via chat for SaaS products
- Resolve complex customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with engineering teams to escalate critical bugs
- Maintain 95% customer satisfaction rating
- Participate in continuous improvement initiatives
- Train new hires on chat protocols and tools
Qualifications
- 3+ years customer support experience
- 90+ WPM typing speed with 99% accuracy
- Expertise in Zendesk/Intercom platforms
- Deep knowledge of Windows/macOS ecosystems
- Proven ability to de-escalate tense situations
- Associate degree in IT or related field
- Experience with remote work tools (Slack, Zoom)