Job Description
Join our award-winning customer experience team at Apex Solutions Group in downtown Chicago! We're seeking passionate professionals to deliver exceptional service to Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a modern, collaborative environment. What we offer: Health insurance, 401K matching, paid time off, and professional development stipends.
Responsibilities
- Handle 50-75 inbound/outbound calls daily with high-resolution rates
- Utilize Salesforce and Zendesk CRM platforms to document interactions
- Resolve complex customer inquiries across billing, technical, and account issues
- Maintain 95%+ customer satisfaction score through personalized solutions
- Collaborate with cross-functional teams to improve service workflows
- Participate in monthly performance reviews and training sessions
Qualifications
- 2+ years of call center or customer service experience
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Exceptional communication skills with clear articulation
- Ability to type 40+ WPM with accurate data entry
- Strong problem-solving and de-escalation abilities
- High school diploma or equivalent; bachelor's degree preferred
- Flexibility to work evenings/weekends during peak seasons