Job Description
Join Nashville's fastest-growing tech company as a remote Customer Experience Specialist! We're seeking empathetic professionals to deliver exceptional support while enjoying Nashville's vibrant culture from home. Our award-winning team offers growth opportunities, competitive benefits, and a culture that values work-life balance.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in Salesforce while maintaining accurate case histories
- Collaborate with product teams to improve service processes
- Train new representatives on CRM tools and communication protocols
- Monitor social media channels for customer feedback and sentiment analysis
- Identify upsell opportunities through personalized service interactions
- Meet monthly KPIs for resolution time and first-contact resolution
Qualifications
- 3+ years customer service experience in remote or hybrid environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues with empathy and patience
- Strong time management and organizational abilities
- Associate degree or equivalent professional certification
- Available to work flexible shifts including weekends