Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're seeking passionate professionals to deliver exceptional support from our state-of-the-art Nashville headquarters. Enjoy comprehensive benefits, career growth opportunities, and a dynamic workplace culture focused on innovation and employee development. What we offer: Competitive salary, health/dental/vision insurance, 401(k) matching, paid time off, and professional development stipends. Why Nashville: Experience Music City's vibrant lifestyle while building a rewarding career with a Fortune 500 partner.
Responsibilities
- Handle 50-60 inbound/outbound calls daily with exceptional service standards
- Resolve customer inquiries across billing, technical support, and account management
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 2 years of high-volume call center experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Flexibility to work evenings/weekends as needed