Job Description
Join Boston Digital Solutions as a remote Senior Customer Service Representative and become the voice of our Boston-based clients! We're seeking empathetic problem-solvers to deliver exceptional support from home while representing our prestigious Massachusetts brand. Enjoy competitive pay, comprehensive benefits, and career advancement in a thriving tech hub.
What We Offer:
- Remote work with Boston-based team culture
- Health, dental, and vision insurance
- Professional development stipend
- Flexible scheduling options
- Annual performance bonuses
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat
- Document interactions in CRM systems with 99% accuracy
- Collaborate with Boston-based product teams to improve services
- Exceed quarterly customer satisfaction targets
- Mentor junior support agents
- Analyze trends to propose service enhancements
- Attend monthly virtual team meetings (EST)
Qualifications
- 3+ years customer service experience
- Proficiency with Zendesk/Salesforce CRM
- Exceptional written and verbal communication
- Proven problem-solving with technical products
- High-speed internet connection required
- Ability to work independently with minimal supervision
- Boston market knowledge preferred
- Associate degree or equivalent experience