Job Description
Join Our Award-Winning Team!
ConnectSolutions is urgently hiring Senior Customer Service Representatives for our Chicago and New York locations with remote work options. As a leader in customer experience, we offer competitive compensation, comprehensive benefits, and career growth opportunities. Help us deliver exceptional service while enjoying flexibility!
What We Offer:
- Competitive hourly pay + performance bonuses
- Full benefits package (medical/dental/vision)
- Paid training and development programs
- Flexible remote work options
- 401(k) with company match
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve complex billing, technical, and account-related inquiries
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service quality
- Identify upsell opportunities for premium services
- Participate in weekly coaching sessions
Qualifications
- 2+ years of customer service experience in a call center environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work independently in remote settings
- Strong typing speed (40+ WPM)
- Flexibility to work evenings/weekends as needed
- High school diploma or equivalent (college degree preferred)