Job Description
Join our award-winning customer service team in Atlanta and make an immediate impact! We're urgently hiring dedicated professionals to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace with flexible scheduling options.
Why join us?
• Weekly pay with performance bonuses
• Free parking and MARTA pass reimbursement
• Professional development certifications
• Health/dental/vision insurance starting day one
• Paid time off and 11 company holidays
Responsibilities
- Handle 50-80 daily calls across multiple industries (retail, healthcare, tech)
- Resolve customer inquiries with empathy and efficiency (average call time: 4-6 min)
- Document interactions using Salesforce CRM with 99% accuracy
- Meet/exceed quality assurance metrics (CSAT >90%, FCR >85%)
- Collaborate with team leads on process improvements
- Participate in monthly training sessions on new products/compliance
Qualifications
- 1+ years call center or customer service experience
- Proficient in Windows OS and CRM software (Salesforce preferred)
- Typing speed: 40+ WPM with 95% accuracy
- Exceptional verbal communication skills (bilingual Spanish a plus)
- Ability to work flexible shifts (including evenings/weekends)
- High school diploma or equivalent (college degree preferred)
- Pass background check and drug screen