Job Description
Are you a natural problem solver with a passion for helping others?
Apex Support Solutions is looking for a Senior Customer Service Representative to join our elite team in the heart of Las Vegas, NV. We are a forward-thinking company dedicated to delivering world-class support to our clients, and we need a dedicated professional to represent our brand with excellence.
Why You'll Love Working Here:
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Modern Environment: Work in a state-of-the-art facility in downtown Las Vegas.
- Growth Opportunities: Clear pathways for advancement within the company.
- Benefits Package: Health, dental, and vision insurance.
Don't miss this opportunity to elevate your career in a thriving industry. Apply today!
Responsibilities
- Manage high volumes of inbound and outbound calls with a focus on resolution and customer satisfaction.
- Act as the primary point of contact for client inquiries, providing accurate information and solutions.
- Document all customer interactions, issues, and resolutions in the CRM system accurately.
- Collaborate with team leads and cross-functional departments to address complex customer issues.
- Identify opportunities to upsell products or services while maintaining a helpful, consultative tone.
- Maintain a deep knowledge of company policies, products, and services to answer questions effectively.
- Participate in daily training sessions and team meetings to stay updated on best practices.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 2 years of experience in a call center, customer service, or technical support role.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Exceptional verbal communication skills with the ability to de-escalate tense situations.
- Strong typing skills (35+ WPM) and computer navigation abilities.
- Must be authorized to work in the United States.
- Reliable internet connection and a quiet workspace (if applicable to hybrid roles).