Job Description
Join Our Award-Winning Customer Experience Team! Apex Solutions Group is seeking dynamic Customer Service Representatives to deliver exceptional support from the comfort of your home office. This full-time remote position offers competitive compensation, comprehensive benefits, and growth opportunities within our rapidly expanding tech support division.
Why Work With Us?
- Industry-leading training program
- Flexible remote work arrangements
- Health, dental, and vision insurance
- 401(k) with company matching
- Tuition reimbursement program
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with technical escalation teams for complex issues
- Participate in continuous improvement initiatives
- Maintain up-to-date knowledge of products/services
Qualifications
- 2+ years customer service or technical support experience
- Proficiency with CRM tools (Salesforce preferred)
- Excellent written/verbal communication skills
- High-speed internet connection and quiet workspace
- Ability to work flexible schedules including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Associate degree or equivalent technical certification
- Experience with remote work environments