Job Description
Are you a compassionate listener with a passion for problem-solving? TechNova Solutions is seeking a dedicated Senior Customer Support Specialist to join our dynamic team in the heart of Seattle, WA.
We pride ourselves on delivering exceptional service to our clients, and we need someone who thrives in a fast-paced environment to help us maintain that standard. In this role, you will serve as the voice of our brand, ensuring our customers feel valued and understood.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Health, Dental, and Vision insurance from day one.
- 401(k) matching to help you save for the future.
- Generous paid time off and holiday pay.
- Professional development opportunities and clear career advancement paths.
Key Responsibilities:
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with empathy and efficiency.
- Document all interactions accurately in our CRM system (Zendesk/Salesforce).
- Identify and escalate complex issues to the appropriate department.
- Contribute to team meetings and provide feedback on process improvements.
- Adhere to all company policies and quality assurance standards.
Qualifications:
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 2 years of experience in a customer service or call center environment.
- Excellent verbal and written communication skills.
- Proficiency with computer systems and CRM software.
- Ability to work flexible shifts, including evenings and weekends.
- Bilingual in English and Spanish is a plus.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with empathy and efficiency.
- Document all interactions accurately in our CRM system (Zendesk/Salesforce).
- Identify and escalate complex issues to the appropriate department.
- Contribute to team meetings and provide feedback on process improvements.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 2 years of experience in a customer service or call center environment.
- Excellent verbal and written communication skills.
- Proficiency with computer systems and CRM software.
- Ability to work flexible shifts, including evenings and weekends.
- Bilingual in English and Spanish is a plus.