Job Description
Join our award-winning customer experience team at Apex Global Solutions! We're seeking dynamic professionals to deliver exceptional support to our clients across Denver and remote locations. As a Senior Customer Support Specialist, you'll be the voice of our brand, resolving complex inquiries while driving customer loyalty. Enjoy competitive compensation, comprehensive benefits, and a flexible hybrid work model that balances office collaboration with remote productivity.
Responsibilities
- Handle high-volume inbound/outbound calls for Tier-2 customer support
- Resolve escalated customer issues with empathy and technical proficiency
- Document interactions accurately in Salesforce and CRM systems
- Collaborate with technical teams to troubleshoot product/service issues
- Contribute to process improvement initiatives for customer experience
- Maintain performance metrics including CSAT and first-call resolution
- Mentor junior team members on best practices
Qualifications
- 3+ years of high-volume call center experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Experience with remote work tools (Slack, Zoom, VPN)
- High school diploma or equivalent; college degree preferred