Job Description
Join our award-winning remote team as a Senior Customer Support Specialist and transform customer experiences from home! We're seeking passionate professionals to deliver exceptional service to Fortune 500 clients. Enjoy flexible scheduling, comprehensive benefits, and career advancement opportunities while making a real impact. Our cutting-edge virtual platform ensures seamless collaboration and growth.
Responsibilities
- Handle 50-75 daily inbound/outbound calls with empathy and efficiency
- Resolve complex billing and technical issues using CRM tools
- Document interactions in Salesforce with 99% accuracy
- Collaborate with Tier 2 teams for escalated cases
- Maintain 95%+ customer satisfaction scores
- Participate in bi-weekly training and performance reviews
Qualifications
- 2+ years call center or customer service experience
- Proficiency in Salesforce and Zendesk platforms
- Exceptional active listening and problem-solving abilities
- High-speed internet and quiet home office setup
- Available to work evenings/weekends (rotating schedule)
- Spanish bilingual certification preferred