Job Description
Join GlobalConnect Solutions as a Senior Customer Support Specialist and become the voice of our clients! We're seeking passionate professionals to deliver exceptional service from the comfort of their home office. This full-time remote position offers stability, growth opportunities, and comprehensive benefits in a dynamic environment. Enjoy flexible scheduling, paid training, and a collaborative virtual team while making a tangible impact on customer satisfaction. US-based candidates only.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve complex customer issues across multiple product lines
- Meet/exceed performance metrics including CSAT and FCR targets
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve escalated issues
- Participate in ongoing product training and process improvements
Qualifications
- Minimum 2 years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Ohio residency required for tax compliance