Job Description
Join our award-winning customer support team and become the voice of innovation! We're seeking passionate professionals to deliver exceptional experiences for Fortune 500 clients. Enjoy 100% remote flexibility with comprehensive benefits, including health insurance, 401(k) matching, and professional development stipends. Our Raleigh-based operation offers a collaborative virtual environment where your growth is prioritized. What makes us different? We invest in your success through paid certifications, flexible scheduling, and quarterly team-building events—all while maintaining industry-leading performance metrics.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ first-contact resolution rate
- Utilize Salesforce and Zendesk to document interactions and identify process improvement opportunities
- Collaborate with technical teams to troubleshoot escalated issues and implement solutions
- Maintain detailed performance metrics with weekly quality assurance reviews
- Mentor new team members and contribute to knowledge base documentation
- Participate in cross-functional projects to enhance customer experience workflows
Qualifications
- 3+ years of high-volume call center or customer service experience
- Proficiency in CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional written and verbal communication skills with neutral accent
- Ability to multitask in fast-paced environments while maintaining composure
- High-speed internet connection (minimum 50 Mbps) and dedicated home office space
- Valid North Carolina work authorization and willingness to undergo background check