Job Description
Join our award-winning customer service team at ConnectServe Solutions! We're hosting urgent hiring events for passionate Call Center Agents in Chicago, IL and Ohio positions. No experience necessary – we provide comprehensive training!
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits (Day 1)
- Clear career advancement paths
- Modern, downtown Chicago workspace
- Weekly pay and flexible scheduling
Event Details: October 15-17, 2023 | 9 AM - 4 PM | 555 N Wabash Ave, Chicago, IL 60611. Bring your resume and photo ID!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, quality scores)
- Collaborate with team members to improve customer experiences
- Participate in ongoing training programs
- Uphold company compliance and security protocols
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills in English (bilingual a plus)
- Ability to type 30+ WPM with accuracy
- Comfortable working in fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to Chicago or Ohio locations
- Ability to pass background check