Job Description
Join our award-winning customer experience team as a remote Customer Service Representative! We're seeking motivated individuals in New York and Pennsylvania to deliver exceptional support from home. No prior experience required—full training provided. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. Be part of a forward-thinking company that values your growth and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex issues efficiently
- Identify opportunities to improve customer experience and contribute to process enhancements
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing training to master products and service protocols
- Uphold company standards while representing our brand positively
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal/written communication skills in English
- Strong problem-solving abilities and customer-first mindset
- Proficient with technology (MS Office, CRM platforms)
- Reliable home office setup with high-speed internet
- Ability to work independently while collaborating in a virtual team
- Previous customer service experience is a plus but not required
- Must reside in New York or Pennsylvania