Job Description
Join our award-winning team at Premier Call Solutions! We're urgently hiring passionate Customer Service Agents for our Columbus, OH call center. This is your opportunity to launch a dynamic career with industry-leading training, competitive benefits, and growth opportunities.
Why Apply Today?
- Immediate start dates available
- Comprehensive health/dental/vision benefits
- Performance-based bonuses up to $2,000 quarterly
- Tuition reimbursement for career advancement
- Modern, collaborative work environment
Responsibilities
- Handle high-volume inbound/outbound customer inquiries
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs for call quality and resolution times
- Collaborate with team members on complex customer cases
- Participate in ongoing training and quality assurance reviews
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in fast-paced environments
- Flexible availability including weekends/holidays
- Positive attitude and problem-solving mindset