Job Description
Join our award-winning customer service team immediately! ConnectSphere Solutions is urgently hiring motivated Call Center Agents in San Francisco. We offer competitive pay, comprehensive benefits, and a dynamic work environment. Perfect for career changers or experienced professionals seeking rapid onboarding. Immediate start positions available!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs for call quality and resolution times
- Collaborate with team leads to improve customer experiences
- Participate in ongoing training for product/service updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient in CRM platforms (Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Flexible availability (including weekends/weekends)
- Clear background check and drug screening required