Job Description
Join our award-winning customer team in Indianapolis! We're urgently hiring motivated Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture where your growth matters.
What We Offer:
- Hourly pay starting at $15 with quarterly performance bonuses
- Full benefits package including health insurance, 401k matching, and paid time off
- Free parking and modern downtown workspace
- Clear advancement path to Team Lead positions
- Ongoing paid training and certifications
Perfect for career-changers or experienced professionals seeking stability and growth!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools (Salesforce experience preferred)
- Meet/exceed KPIs including CSAT scores and call handle times
- Collaborate with support teams to resolve complex issues
- Document interactions accurately in company systems
- Participate in weekly coaching sessions and training workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities under pressure
- Positive attitude and team collaboration mindset
- Reliable transportation to downtown Indianapolis location