Job Description
Join our award-winning call center team in Fort Worth and kickstart your career with comprehensive paid training! We're urgently hiring motivated individuals for customer service roles where you'll become the voice of top brands. Enjoy competitive pay, benefits, and a supportive environment designed for growth.
What We Offer:
- Full paid training program (no experience required)
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (quality, speed, compliance)
- Document interactions accurately in customer profiles
- Collaborate with team leads for continuous improvement
- Adhere to strict confidentiality and security protocols
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Ability to work flexible shifts (evenings/weekends)
- Basic computer proficiency (typing, CRM navigation)
- Customer service mindset with problem-solving ability
- Must pass background check and drug screening
- Reliable transportation to Fort Worth location
- Ability to sit for extended periods