Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and become the heart of our client interactions! We're seeking passionate individuals to deliver exceptional service while building rewarding careers in sunny San Diego. No experience? No problem! Our comprehensive paid training program equips you with everything needed to succeed. Enjoy flexible schedules, competitive pay, and a supportive team environment where your growth is prioritized. Transform your communication skills into a thriving career with industry-leading benefits and advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, account, and service issues using our proprietary CRM platform
- Document interactions accurately in real-time to maintain compliance standards
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed key performance metrics including first-call resolution and satisfaction scores
- Contribute to process improvement initiatives based on customer feedback trends
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills in English (bilingual Spanish a plus)
- Proficiency with Microsoft Office Suite and ability to learn new software quickly
- Strong problem-solving abilities and active listening techniques
- Ability to work independently while collaborating effectively within a team
- Reliable internet connection and quiet home workspace for remote options
- Must pass background check and drug screening