Job Description
Join our award-winning remote customer support team immediately! We're urgently hiring motivated professionals for fully remote call center positions serving Louisville residents and Ohio clients. Enjoy competitive pay, flexible schedules, and comprehensive benefits while representing top brands from home. No commute required – just your dedication to excellence and a quiet workspace.
Why Join Us?
• Industry-leading training program
• Health, dental, and vision insurance
• Paid time off and holidays
• Career advancement opportunities
• Modern remote work technology provided
Responsibilities
- Handle inbound/outbound calls for Louisville and Ohio clients with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service delivery
- Participate in ongoing training sessions
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Excellent communication and active listening abilities
- Reliable high-speed internet and quiet home office
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset