Job Description
Join Texas Connect Solutions for our urgent call center hiring event! We're seeking motivated professionals to join our dynamic customer service team in Dallas. This is your opportunity to launch a rewarding career with industry-leading benefits, competitive pay, and rapid advancement opportunities.
As a leading provider of outsourced customer solutions, we pride ourselves on fostering a supportive, high-energy environment where your voice matters. Our comprehensive training program ensures you're set up for success from day one.
Why Apply Today?
- Immediate start dates available
- Comprehensive health/dental/vision benefits
- Performance-based quarterly bonuses
- Tuition reimbursement program
- Modern, tech-forward workplace
Responsibilities
- Handle incoming/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads to improve service processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Windows OS and basic software
- Flexible availability (including evenings/weekends)
- Positive attitude and resilience under pressure