Job Description
Join our elite customer service team at Customer Connect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking rewarding call center opportunities in Minneapolis. Enjoy competitive pay, comprehensive benefits, and career advancement in a dynamic environment.
Why Join Us?
• Industry-leading training program
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off and holidays
• On-site parking and transit stipend
Event Details:
Date: August 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 500 Nicollet Mall, Minneapolis, MN 55401
Bring your resume and photo ID!
Responsibilities
- Handle inbound/outbound customer inquiries with exceptional professionalism
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Excellent verbal/written communication skills
- Proficient in Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution skills
- Flexible availability including evenings/weekends
- Passion for helping customers succeed