Job Description
Join our dynamic team as a Customer Service Representative in San Antonio, TX! We're urgently hiring dedicated professionals to deliver exceptional support experiences. Paid training provided to ensure your success. Enjoy competitive compensation, career growth opportunities, and a supportive work environment. Apply today and become part of our award-winning customer service family!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work in fast-paced environment
- Basic computer proficiency
- Spanish bilingual skills (highly valued)
- Positive attitude with customer-first mindset
- Reliable transportation to San Antonio office