Job Description
Join our dynamic team at Florida Connect Solutions for an exclusive hiring event! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Orlando's thriving tech corridor. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (handle time, quality scores)
- Collaborate with team leads to improve service processes
- Maintain accurate call documentation and customer records
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving mindset
- Availability to work flexible shifts (including weekends)
- Valid Florida driver's license preferred (for occasional off-site events)