Job Description
Join Atlanta's premier customer service hub! We're urgently hiring motivated Call Center Representatives for immediate start positions. No weekends, comprehensive training provided, and career advancement opportunities available. Perfect for career changers or recent graduates seeking a stable role in a dynamic environment.
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Maintain detailed records in CRM systems with 99% accuracy
- Meet/exceed KPIs: 25+ calls/day, 90% CSAT, <30s AHT
- Collaborate with team leads to optimize service workflows
- Participate in bi-weekly skill development sessions
- Adhere to PCI compliance protocols for sensitive data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Type 45+ WPM with 98% accuracy
- Proficient in Salesforce or Zendesk platforms
- Fluent in English with clear articulation
- Ability to work flexible shifts (8am-8pm)
- Strong problem-solving and conflict resolution skills