Job Description
Join our award-winning call center team with immediate openings across Denver, CO and Georgia! We're seeking dynamic professionals to deliver exceptional customer experiences in a fast-paced, supportive environment. Full training provided, flexible schedules, and career advancement opportunities available. Perfect for career changers or those re-entering the workforce!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed KPIs including call quality and resolution metrics
- Collaborate with team members to enhance service standards
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service/call center experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Windows applications and CRM software
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening