Job Description
Join our award-winning team at CustomerConnect Solutions! We're urgently hiring motivated Call Center Representatives for our Virginia Beach, VA headquarters. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. No experience necessary—full training provided! Apply today for our upcoming hiring event and start your customer service career in a dynamic, supportive environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (call quality, handle time, CSAT)
- Collaborate with team members to improve service delivery
- Participate in ongoing training to enhance product knowledge
- Adhere to strict compliance and confidentiality protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and resilience under pressure
- Available for flexible shifts including evenings/weekends
- Customer service experience preferred but not mandatory