Job Description
Join our award-winning call center team in Chicago! We're urgently hiring dedicated Customer Service Representatives for immediate start positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions and maintain accurate records in CRM systems
- Meet performance metrics (call volume, resolution rates, quality scores)
- Collaborate with team members to ensure customer satisfaction
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, team-oriented environment
- Basic computer proficiency with typing speed of 35+ WPM
- Customer service or call center experience preferred
- Reliable transportation to downtown Chicago location