Job Description
Join our award-winning customer service team in Oakland! We're urgently hiring motivated individuals for immediate start call center positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. No experience required – we provide paid training!
Why Join Us?
- Immediate start positions available
- Competitive hourly wages + performance bonuses
- Comprehensive health benefits (Day 1)
- Free parking & transit stipend
- Paid professional development
Responsibilities
- Handle 50+ daily inbound/outbound customer calls
- Resolve billing, technical, and service inquiries
- Document interactions in CRM systems with 98% accuracy
- Meet/exceed KPIs: Average Handle Time (AHT), CSAT scores
- Collaborate with team leads on process improvements
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience
- Proficient in Windows OS and typing (30+ WPM)
- Clear communication skills (English/Spanish bilingual a plus)
- Ability to work flexible shifts (including weekends)
- Pass background/drug screening
- Valid CA state ID