Job Description
Join Our Elite Call Center Team in Kansas City, MO!
We're urgently hiring motivated individuals for our award-winning call center operations. Enjoy competitive pay, comprehensive paid training, and career advancement opportunities in a dynamic, supportive environment. No experience required – we invest in our people!
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and contribute to our industry-leading satisfaction rates. Full benefits package included after 90 days.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and maintain data integrity
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Collaborate with team leads to optimize call routing and workflows
- Participate in ongoing coaching sessions to enhance skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear articulation
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Adaptability to flexible scheduling (including weekends/holidays)
- 1+ years customer service experience preferred but not required
- Must pass background check and drug screening