Job Description
Join our award-winning customer service team in New Orleans! We're urgently hiring motivated Call Center Representatives for immediate start positions. Enjoy competitive pay, comprehensive training, and career growth opportunities in a dynamic environment. Perfect for career changers or those seeking stable employment with benefits. Apply today and start earning tomorrow!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM systems
- Meet/exceed performance metrics (call handling, CSAT)
- Document interactions accurately in Salesforce
- Collaborate with team leads on process improvements
- Adhere to compliance and security protocols
- Upsell products when appropriate
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (GED)
- 6 months customer service/call center experience
- Strong typing (35+ WPM) and computer literacy
- Excellent verbal/written communication skills
- Ability to work flexible shifts (evenings/weekends)
- Basic knowledge of CRM platforms
- Problem-solving aptitude
- Positive, resilient attitude